SHIPPING & RETURNS

ORDER PROCESSING

Orders are processed within 1–3 business days, excluding weekends and holidays. During collection launches, processing may take longer. A confirmation email with tracking is sent as soon as your order leaves our studio.

DOMESTIC SHIPPING — UNITED STATES

Complimentary standard shipping on all U.S. orders of $150 or more. Orders under $150 ship via UPS, with rates and delivery estimates calculated at checkout based on your address and the service you choose.

INTERNATIONAL SHIPPING

We ship worldwide via UPS and DHL Express. Rates are calculated at checkout. Duties, taxes and import fees are not included in the order total and are the responsibility of the recipient. Packages refused at delivery are returned at the customer's expense, and original shipping charges are non-refundable.

ADDRESS ACCURACY

Please confirm your shipping address before completing your order. Packages returned to us because of an incorrect or incomplete address will incur a reshipment fee.

DAMAGED, MISSING OR INCORRECT ITEMS

If your order arrives damaged, incomplete or incorrect, email info@klaos.us within 14 days of delivery with your order number and photos. We will make it right at no cost to you.

RETURNS & EXCHANGES

All sales are final. KLAOS does not offer refunds.

We offer size exchanges within 14 days of delivery. To be eligible, pieces must be unworn, unwashed and unaltered, with all original tags, packaging and accessories included. Exchanges are subject to availability.

The following are not eligible for exchange: custom and made-to-order pieces, underwear and boxers, and items marked final sale.

HOW TO REQUEST AN EXCHANGE

Email info@klaos.us with your order number and the size you need. Once approved, we will send return instructions. Return shipping is paid by the customer unless the item arrived damaged or incorrect. Your new size ships once the original piece is received and inspected.